Please note that, according to governance and the Consumer Protection Law, customers are entitled to request a refund within 10 working days.

Refunds for orders can only be initiated by Merchants. First, you need to approach the Merchant to get confirmation on the refund. Next, Merchants should access the AhaPay Agent App to find the order and initiate the refund.

Steps to Access the AhaPay Agent App:

1. Use the search function for the order at the top.
2. Search by Order ID.
3. Select the desired order.
4. Press the “Refund” button at the bottom of the page.

After initiating the refund, AhaPay will process it within 1-2 business days.

The time for the refund to appear in the customer’s account depends on the bank’s processing time and may take 10-15 business days. You can find the refund confirmation status and details in the "History" section at the bottom of the order list.

The Merchant reserves the right to reject a refund to the customer if it falls into non-refundable categories of goods/services.

AhaPay has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal, or involves any criminal activity. For details and further assistance, please contact us at [email protected]